90-Day Return Policy
We strive for 100% customer satisfaction. If you are unsatisfied with your purchase for any reason, returns for a full refund, less the original shipping charges, are accepted within 90 days of receipt for items that have not been used, worn, or altered.
Damaged or defective items
- It is the customer's responsibility to ensure that the returned goods are properly packed. We cannot accept any responsibility for goods damaged in transit that are a result of improper packing at the fault of the customer.
- Returned items must be complete including all original manufacturers packaging
- The customer is responsible for return shipping for all non-fault returns.
- Approved returns are processed within 2-3 business days and credits generally take 2-4 business days to post to your account.
- If item is returned to sender due to customer giving us an undeliverable address or customer failure to make arrangements to pick up package before 3rd unsuccessful delivery attempt (UPS shipping only), then order will be refunded, minus original & return (if applicable) shipping cost.
- Please contact us via email (or phone) as soon as you realize your item arrived damaged or defective. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem.
- If you would like a different item or a different size, simply send back the original item for a refund and place a new order for the item you would like. This allows our inventory always to be completely accurate and for your new item to ship out immediately. We will refund you for the returned item as soon as we receive it.
Returnable Only In Unopened Factory Sealed Package
- Any items that are defaced or physical damaged by end-users. We reserve the right to check the condition of the returned items before issuing any refund or credit.
- Items that do not include all original manufacturers packaging.
- Customized orders are non-refundable or exchangeable. If an item is defective or damaged, we will replace the item(s)
- Any items returned after 90 days
- Undergarments, petticoats, socks, tights and stockings (This includes costumes that have socks, tights or stockings that are in separate packaging inside of the costume. You do not need to remove the stockings to see if a costume fits)
- Artificial hair including: Wigs, beards, mustaches, facial hair, hair accessories, headbands, and hats with attached hair
- Masks, prosthetics, eye lashes, fangs or other fake teeth
- Makeup and makeup kits
- Dog costumes
- Compact discs
- Party supplies
How do I return my items(s)?
Please read the above 90-Day Return Policy before proceeding with our Return Label Generator. Damaged, defective or incorrect items are eligible for free returns with the Return Label Generator. Please include your original invoice in the package with a note about what was wrong with the order. All other eligible returns will be assessed an $8 return shipping fee, taken from the merchandise credit when the return is processed.
The Return Label Generator allows you to create a UPS Shipping Label. Enter your address and our order number from the invoice (eleven digits formatted 20xx-xx-xxxxx) then click "Continue". Print the UPS label and affix to the box. You can leave your box with either UPS or United States Postal Service.
You may also choose to ship your return on your own to:
ClickToShop Attn: Returns
2001 County Rd C2 W
Roseville, MN 55113
Do you accept international returns?
Products can be returned within 90 days of the delivery date per the above policy. However, international buyers are responsible for all return shipping costs as well as any customs, duties or brokerage charges billed to ClickToShop LLC. Refunds are for the cost of the merchandise only and do not include international shipping charges.
I received an incorrect item.
If you have received an incorrect item, please call our Customer Service Department by clicking the "Need Help?" tab on the right-hand side of the screen. Have your invoice readily available as our representatives will need to verify information listed on it. We will help to replace the item and arrange to have you return the incorrect item free of charge.
My order is missing item(s).
If your order is missing an item or you received the incorrect quantity, please immediately call our Customer Service Department by clicking the "Need Help?" tab on the right-hand side of the screen. Have your invoice readily available as our representatives will need to verify information listed on it.
Once your claim is filed, our representatives will research the claim by verifying the package weight received by UPS, as well as confirm items pulled and packed for your order. If indeed we failed to ship an item, we will promptly send it at no additional charge.
In the event that we did in fact pick, pack, and ship all items ordered, it is likely that your package was tampered with while in transit. In this case we will handle your claim on a case by case basis to help resolve any issues. It is our policy to file a claim with UPS for packages that may have been tampered with during transit.
I received someone else's order.
If you believe you were shipped someone else's order based on the contents of the shipment, please immediately call our Customer Service Department by clicking the "Need Help?" tab on the right-hand side of the screen. It is important for us to be able to identify such an error, so we can contact the other customer who may have gotten your order. We will ship out your correct order immediately and arrange to have you return the incorrect shipment free of charge.